Our New

HOME  DELIVERY  SERVICE

MONDAY TO FRIDAY HOME DELIVERY SERVICE - HOW IT WORKS

Minimum order requirement £40 (pack sizes may differ but all prices per kilo are the same as those in store)

• Privilege Card holders can collect points on home deliveries, please have your card ready at the time of ordering

PLACING AN ORDER

  • You can place your order by visiting our online shop 

  • Deliveries will be made between the hours of 8am and 4pm, please note we cannot specify delivery times

  • Orders can be placed via telephone on 01709 789 135 between 7:30am and 2:30pm Monday to Friday (please do not leave orders on our answerphone outside of these hours)

• Orders and delivery instructions will be taken by a member of staff who will process your requirements and take your card payment over the phone at the time of ordering

• If you would like a receipt this will be sent via email, please ask for this when placing your order

• Drivers will not take any form of payment - payment must be completed on ordering without exception

DELIVERY

• We will ask you for a preferred delivery time but this cannot be guaranteed so please also state your preferred 'safe place' for delivery when placing your order

• We would prefer to deliver directly to a person at the property, however you may leave a cool box in the designated safe place that our drivers can place your delivery into to ensure it is pest/pet free

OR

• We can leave your order in the designated safe place in an insulated food-safe polystyrene crate with refrigeration gel at an additional cost of £3 + VAT to ensure temperature control is maintained for a limited period

• Please note that we cannot be responsible for orders left in your designated safe place and this is at your own risk

• It is your responsibility to refrigerate orders left in your safe place as soon as possible to protect the safety and shelf life of the food being delivered

• Drivers are on a tight schedule and cannot wait to make your delivery if you are not home, so in this circumstance your delivery will be left in your safe place

 

HEALTH & SAFETY

• As a large national company we have strict procedures in place, which you can read more about on our main company website. Please know that all of our staff and drivers adhere to our strict hygiene policy

• As one of the UK's largest independent trade catering butchers, we will deliver orders in the local area to our production sites in Rotherham and Guildford in one of our fleet of temperature controlled refrigerated vehicles. Deliveries to addresses further afield will be made by national courier in specialist packaging including ice packs, designed to ensure the integrity and safety of the products on receipt.

• In order to respect both customers' and drivers' personal safety and minimise contact, drivers will not enter your property. Please be prepared to collect your order from them on your doorstep in order to minimise contact, maintain best practice and adhere to current government health advice.